Privacy Policy for Candy Valentina
Last updated: June 16, 2026
 

This Privacy Policy describes how Candy Valentina ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from www.candyvalentina.co.uk (the "Site"), sign up for our newsletter, register for our courses, or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, course attendee, subscriber, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
 

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, deliver, or improve the Services (including the fulfilment of physical products, digital content, and online course access), comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
 

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
 

 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

 

• Contact details: Including your name, billing address, shipping address, phone number, and email.

• Order and Transaction information: Including your name, billing address, shipping address, payment confirmation, email address, phone number, and history of products, digital sets, or course tickets purchased.

• Account information: If applicable, your username, password, security questions, and other information used for account security purposes on our store or course platforms.

• Marketing and Communication data: Information you provide when subscribing to our newsletter or mailing list, as well as your communication preferences.

• Customer support information: Information you choose to include in communications with us, for example, when sending a message through contact forms or customer support channels.

Some features of the Services (such as buying digital content or accessing registered courses) require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
 

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
 

 

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

 

• E-commerce and Hosting Platforms: Companies who support our Site, store, and digital delivery systems ( such as Mailchimp and specifically Wix, which hosts our platform and manages our e-commerce operations).

• Payment Processors: Companies (e.g. Wix Payments, Stripe, PayPal) who collect financial and payment information (e.g., bank account, credit or debit card details, billing address) to securely process your payments in order to fulfil your orders and perform our contract with you. We do not store your raw payment details on our servers.

• Email Marketing and Course Providers: Third-party services used to manage our newsletter subscriptions, automate email delivery, host ticketing platforms, or securely stream online workshops.
   

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
 

 

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to perform our contract with you, including to process your payments, fulfil orders for physical prints, securely deliver digital sets, manage ticketing and attendance for online courses, send transactional notifications (receipts, course links, updates), and maintain your account.

• Marketing and Advertising: With your explicit consent, we use your personal information for marketing and promotional purposes, such as to send newsletters, product launches, updates, and promotional communications by email or text message, and to display tailored advertisements. If you are an EEA or UK resident, the legal basis for these data processing activities is our legitimate interest in selling our products or your explicit opt-in consent, according to Art. 6 (1) (f) and Art. 6 (1) (a) GDPR.

• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity, ensuring a safe transaction environment for your purchases.

• Communicating with You and Service Improvement: We use your personal information to provide customer support, resolve technical or delivery issues, and improve our general offerings. This aligns with our legitimate interests to be responsive to your needs and maintain our business relationship.
   

Cookies and Global Privacy Control

Like many websites, we use Cookies on our Site to power our storefront, remember your shopping cart items, run analytics, and better understand user interaction.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some e-commerce or video-streaming functionalities to work incorrectly or become unavailable.

 

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing/targeted advertising for the associated browser or device. Other than GPC, we do not recognize other “Do Not Track” signals.
 

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate business operations, and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT and web management, e-commerce hosting, payment processing, email marketing delivery, digital content distribution, data analytics, customer support, and physical shipping/fulfilment carriers).

• With business and marketing partners to provide services and tailored advertisements to you. Our partners use your information in accordance with their own privacy notices.

• When you direct, request, or consent to our disclosure of certain information to third parties (such as for specialized shipping or through your explicit use of social media widgets or login integrations).

• To comply with any applicable legal obligations, to enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
 

Summary of Disclosures, Sales, or Shares

With your consent, we share personal information for the purpose of engaging in advertising, optimization, and marketing activities. We have disclosed, shared, or sold (as defined by applicable modern privacy laws) the following categories of personal information to business, analytics, and marketing partners over the preceding 12 months:

Category of Personal Information Categories of Recipients

Identifiers (e.g., name, email address, country)Business, analytics, and marketing partners

Commercial Information (e.g., records of prints, digital sets, or course tickets purchased)Business, marketing, and fulfilment partners

Usage Data (e.g., site interactions, traffic analytics)Analytics and advertising partners
 

User Generated Content

The Services may enable you to post product or course reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We cannot control who will have access to the information that you choose to make available to others, and we are not responsible for the privacy or security of any information that you make publicly available.
 

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties (such as external streaming environments or social networks). If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such external sites.
 

Children's Data

The Services are intended for adult or general audiences and are not directed toward children. We do not knowingly collect any personal information about children under the age of 13 (or 16 in certain jurisdictions like the UK/EEA). If you are a parent or guardian of a child who has provided us with personal info, you may contact us using the details below to request its immediate deletion.
 

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive financial or confidential information to us.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your course access registrations, provide the store Services, comply with global legal and tax obligations, resolve disputes, or enforce our contracts and policies.
 

Your Rights

Depending on where you live (including the UK, EEA, and various international states), you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances:

• Right to Access / Know: You may request access to the personal information we hold about you, including details relating to the ways in which we use and share your information.

• Right to Delete: You may request that we delete the personal information we maintain about you.

• Right to Correct: You may request that we correct inaccurate or out-of-date personal information we maintain about you.

• Right of Portability: You may request a copy of your personal data and ask that we transfer it to a third party.

• Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You can direct us not to "sell" or "share" your personal information, or opt-out of targeted advertising. If you visit our Site with the Global Privacy Control signal enabled, we will automatically treat this as a valid opt-out request for that device and browser.

• Restriction of Processing / Withdrawal of Consent: You have the right to ask us to stop or restrict our processing, or withdraw consent where processing is based on consent.

• Managing Communication Preferences: You may opt out of receiving promotional emails or newsletters at any time by using the unsubscribe link displayed at the bottom of our emails. If you opt out of marketing, we will still send you critical non-promotional transaction emails (such as order confirmations, digital download keys, or direct course links).

To exercise any of these rights, please contact us using the details provided below. We will not discriminate against you for exercising your privacy rights.
 

Complaints and International Data Transfers

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge your complaint with your local data protection authority (such as the ICO in the UK or relevant data protection authorities in the EEA).

Please note that because Candy Valentina serves global clients, we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe or the UK, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs) or equivalent legally approved international data transfer frameworks.
 

Contact

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us or reach out via our physical mailing address:

• Email: candyvalentina@hotmail.co.uk

• Mailing Address: Candy Valentina
  Unit 121602, PO Box 6945, London, W1A 6US
  
  Unless explicitly stated otherwise, Candy Valentina is the data controller of your personal information.