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Website Terms and Conditions
Last updated: June 23, 2026

Welcome to Candy Valentina (“the Website”). This Website is owned and operated by Candy Valentina, registered in England and Wales with our Mailing Address at Unit 121602, PO Box 6945, London, W1A 6US.

By browsing, accessing, or purchasing from this Website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or booking an event. If you do not agree to these terms, you must not use our Website.
 

1. Scope of Services & Products

We offer a range of products and services for purchase via our Website, which are categorized into four types:

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  • Physical Goods: Prints, apparel, and physical merchandise.

  • Digital Content: Digital sets, downloadable media, or digital look books.

  • Services / Live Events: Ticketed event spaces, workshops, or digital/live watch alongs.

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2. Pricing, Payments, and "Drip Pricing" Compliance

  • All Inclusive Pricing: All prices displayed on the Website are inclusive of any mandatory taxes or administrative fees. Delivery fees for physical goods are clearly highlighted before you reach the final checkout screen.
     

  • Price Changes: Candy Valentina reserves the right to modify prices for any items or tickets at any time without prior notice.
     

  • Payment Security: Payments are securely processed through third party providers (E.G. Wix Payments, Stripe, or PayPal). We do not store your financial details.

 

3. Physical Merchandise & Prints (Returns & Cancellations)

In accordance with the UK Consumer Contracts Regulations, you have the right to change your mind when buying physical merchandise online.

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  • Standard Items: For non customised physical items, you have 14 days from the day you receive your items to notify Candy Valentina that you wish to return them for a refund, and a further 14 days to return them to Candy Valentina at your own expense.
     

  • Personalised & Custom Items: In accordance with the UK Consumer Contracts Regulations, the statutory 14-day right to cancel does not apply to items made to your unique specifications or clearly personalised items (including items such as custom made prints or bespoke merchandise). All sales for personalised items are final.
     

  • Damaged or Faulty Items (All Products): Returns, refunds, or replacements for items that arrive damaged, faulty, or incorrectly produced by Candy Valentina will only be issued upon receipt of photographic proof showing the fault or damage. You must notify Candy Valentina and provide this evidence via email within 14 days of delivery. Once verified, Candy Valentina will arrange a replacement or refund at no extra cost to you.

 

4. Digital Sets & Content (Instant Access Policy)

Under UK consumer law, the standard 14 day cancellation period changes for digital goods delivered instantly via download or stream.

 

  • Loss of Cancellation Right: By purchasing a digital set, you explicitly agree that access to the digital files will be provided immediately upon completion of your purchase. You acknowledge that once downloading or streaming begins, you lose your statutory 14 day right to cancel or request a refund.

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  • Faulty Digital Content: If a digital file is corrupted or faulty, under the Consumer Rights Act 2015, you are entitled to a repair or a working replacement. If it cannot be fixed within a reasonable timeframe, you will be issued a full or partial refund.

     

5. Ticketed Event Spaces & Live Shows

Tickets sold for specific, timed events or live digital broadcasts are handled differently to physical items under UK law.

 

  • No Right to Change Your Mind: Statutory 14 day cooling off periods do not apply to distance contracts for passenger transport, leisure activities, or event tickets booked for a specific date or period. This includes all bookings for scheduled live dance classes, interactive workout courses, and digital watch along events. All such ticket sales and bookings are final.

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  • Cancellations by Candy Valentina: If an event is cancelled by Candy Valentina, or rescheduled to a date you cannot make, you will be offered a transfer to an alternate date or a full refund of the ticket face value.

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  • Technical Failures (For Digital Events): If a digital event experiences catastrophic server or platform failure on our end that prevents you from viewing it live, a recording will be provided, or a partial/full refund will be processed at our discretion. Candy Valentina is not responsible for internet issues on your individual device/devices.

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6. Intellectual Property Protection & Digital Content License

  • Ownership: All content on this Website including but not limited to photographic prints, digital sets, imagery, text, book designs, graphics, branding, logos, and performance videos is the exclusive intellectual property of Candy Valentina.

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  • Personal Use Only: Purchasing a physical print or digital set grants you a limited, non exclusive license for personal, non commercial use only.

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  • Permitted Printing: You are fully permitted to print copies of your purchased digital files for your own personal enjoyment e.g. home décor. 

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  • Commercial Restrictions: You must not use the digital files or any physical prints made from them for commercial purposes. You are strictly prohibited from reselling, redistributing, or sharing the digital files, or selling physical prints made from the files, for profit or commercial gain.

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  • Prohibited Actions: You must not copy, screenshot, screenshot and share, redistribute, alter, sell, or commercially exploit any digital or physical assets purchased from this Website without explicit, written prior consent.

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7. Physical Fitness, Health, and Safety Waiver

  • Assumption of Risk: By purchasing a ticket to or attending any physical dance classes, workshops, or fitness events held by Candy Valentina, you acknowledge that physical exercise involves inherent risks of injury. You voluntarily assume all risks associated with your participation.
     

  • Fitness to Exercise: By signing up, you confirm that you are in good physical condition, have no medical restrictions, and are fit to safely engage in the physical activities required by the class. If you are pregnant, post-natal, or have a history of joint, heart, or respiratory issues, you acknowledge that you have sought medical clearance before attending.
     

  • Duty to Disclose: You must notify Candy Valentina of any injuries, medical conditions, or physical limitations before the class begins.
     

  • Failure to Follow Instruction: You agree to follow all safety briefings and physical instructions given during the session. Candy Valentina is not liable for any injuries incurred due to your failure to disclose a relevant medical condition, your failure to follow Candy Valentina's (the instructor’s) explicit guidance, or by overexerting yourself beyond your own physical limits.

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8. Limitation of Liability

  • The website and its storefront is provided on an "as-is" and "as-available" basis.

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  • While I strive for 100% uptime, I am  not liable for any temporary website disruptions, checkout failures, or technical bugs occurring during event ticket bookings or digital set downloads.

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  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.
     

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal disputes arising from purchases or interactions on this Website will fall under the exclusive jurisdiction of the courts of England and Wales.

 

10. Contact Us

If you have any questions regarding these Terms, or if you need to request a return or report a faulty digital download, please contact Candy Valentina at:

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